Shipping Policy

LUXE XCLUSIVE dispatches worldwide. We work with international logistics partners to ship directly from our suppliers to you — keeping prices low and the supply chain short.

1. Processing time

Orders are processed within 1–3 business days after payment is confirmed. You will receive a tracking number by email once your order ships.

2. Delivery times

Estimated delivery from dispatch (not including processing):

• Australia / NZ: 10–18 business days
• United States / Canada: 12–22 business days
• UK / Europe: 14–25 business days
• Rest of world: 18–30 business days

Delays caused by customs, weather, or peak seasons (Black Friday, holidays) are outside our control. If your order hasn't arrived after 45 days, contact us for a refund or replacement.

3. Shipping costs

• Free shipping on orders over USD $200
• Flat fee of $14.99 USD on orders under $200
• No hidden fees at checkout — what you see is what you pay

4. Tracking

Tracking numbers are added to your order page when available. You can view all orders at luxeglobal.store/orders after signing in.

5. Customs & import duties

Most orders ship duty-paid. For destinations where local customs may charge import duties (typically high-value orders into the EU and UK), the customer is responsible for paying any duties charged on delivery. We declare every package at its actual value.

6. Wrong or undeliverable address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll contact you and either reship (you cover the new shipping) or refund minus original shipping cost.

7. Damaged in transit

If your package arrives damaged, photograph the packaging and contents within 48 hours and email us — we will refund or replace.

8. Contact

Shipping questions: support@luxeglobal.store